Reviews for WALKER & CAMPBELL OPTOMETRISTS, BURNHAM

1/5 from Tina
3 years ago
Poor lense glazing in-house at this opticians caused ongoing fitting problems and severe discomfort. It was upsetting that it took at least 3 visits before staff believed me that there were ongoing frame widening and arm splaying issues and then they offered to send frames away to their lab instead for them to fit new lenses. By that time lost confidence the frames would remain stable. As their frames range is very limited I could not find a pair I liked instead so got a refund. When I finally felt ready to return to practice they declined because I’d had too many previous lengthy visits before. At no point have they acknowledged or taken responsibility for their part in poor lense fitting causing the need for multiple visits. Suffering from 3 eye conditions I concede that I am a tricker customer, but I can only surmise they want easy customers as easier to make a profit that way. This experience added undue distress to the anxiety I already felt due to my eye problems.
5/5 from W
3 years ago
Top quality equipment and comprehensive annual eye test. Thorough rehearsal of alternatives to satisfy new prescription. Quick alert to delivery of new glasses and appointment to fit.
5/5 from Jacqueline
3 years ago
My husband 'and I used Walker & Campbell for many years and continued doing so when we moved to Maidenhead 16 years ago. The whole team is just a credit to the name and profession. The environment and reception staff welcoming and a first class service with the most up to date equipment provided by the optometrists and dispensing opticians. The friendliness, expert knowledge, range of glasses and lenses and courtesy shown is unrivalled. We wouldn’t go anywhere else for our eye care needs and requirements., Jacqui & John Banks
5/5 from Gez
3 years ago
I have been going to Walker & Campbell for some years now and in all that time, I have been provided with excellent service. I am reassured that my 6 monthly check ups or being recommended to having a cataract operation recently, is the best advice I have received and therefor I recommend Walker & Campbell to you.
5/5 from Sam
3 years ago
I've had two annual optician's appointments and I cannot recommend Walker & Campbell enough. Deirdre answered all of my questions and ensured I fully understood each aspect of my eye examination.
5/5 from Sue
3 years ago
I lost my glasses overboard on a Thursday in August and they were replaced by Walker and Campbell within a week. I have always found W&C very helpful and efficient, but they really did surpass themselves on this occasion. I would always be happy to recommend them.
5/5 from Geoffrey
3 years ago
My wife & I have been customers/patients of Walker & Campbell since we moved to Burnham. Tracy and Lisa have always treated us thoroughly and expertly. All the equipment is up-to-date and my new lenses were fitted within a week. The whole staff are always pleasant whilst acting professionally. We would go nowhere else and recommend Walker and Campbell without hesitation
5/5 from Helen
3 years ago
Staff very professional and friendly. They provide a very thorough eye examination and picked up one or two issues in my eyes that had never been mentioned at my previous High Street chain opticians. Much care was taken to ensure my prescription would balance both eyes. Good selection of frames available, much care taken by the dispensing technician too. I'd thoroughly recommend Walker & Campbell.
5/5 from David
3 years ago
I have been using Walker and Campbell for three decades and have always had excellent professional and friendly care for both testing and dispensing. The equipment is modern, regularly updated and time is taken to explain the scans and results. Diagnosis and referral for treatment of cataracts was prompt and efficient. It is always a pleasure to visit the Practice.
5/5 from Anne
3 years ago
I have used High Street chain optician services for many years, but have not been entirely happy with their services on the last couple of occasions. Walker & Campbell were recommended to me by a number of people, and I am very impressed. The eye examination was much more thorough and detailed than any I have had in the past, and the results were explained to me in detail. All the staff were both friendly and professional; I did not feel at all rushed when selecting frames, and was able to collect my new glasses exactly a week later. Excellent service all round.